Culture Change is overrated, of course

Originally published on ManageWithoutThem, 2012-06-15.

“If you design a system where the people who do the work have control of the work, the people change. They take responsibility. It is as Hertzberg taught: if you want people to do a good job, design a good job to do.”

From: http://www.systemsthinking.co.uk/6-seddon-jan10.asp