Customer centricity – solved
Originally published on ManageWithoutThem, 2014-01-30.
I just found a nice overview diagram (nice in content, not in style) where I thought I’d solved the problem of creating a customer-centric organisation just by breaking the challenge into its components.
It’s a year or so old but to be honest it still looks about right:
The problem of customer orientatino is largely solved if you have the will to implement from matthewdegeorge
PDF: The Problem of Customer Orientation is Largely Solved – if you have the will to implement