Aware Services Core Themes

The robots are coming... is a metaphor for the impact of technology on society.

Depending on how we define robots, the robots are already here. All of the talk of "artificial intelligence", "machine learning", and robots is less about availability of different technologies and more about how these technologies are impacting how we organise our businesses, customer experiences, and societies. We work at the intersection of the simple, easy-to-use capabilities available at marginal cost from technology vendors and the significant impact the availability of these capabilities have on how we manage operations and customer engagement.

But human + robot beats human or robot every time

Blended or hybrid operating models will always proceed all-robot approaches. This is partially because the way technology improves and is embedded into existing operating models means it typically replaces part of a job before it replaces a whole job. But consider also, the work of Garry Kasparov (and others) in "advanced chess" and "freestyle chess" where the battle of man versus machine in chess has moved on to understanding how different combinations of collaboration between humans and machine perform.

Who owns the digital shadows of ourselves?

We often think in terms of protecting personal information - and se we should. But this sort of protection is only the first step in maturity. Once we effectively establish consumer's rights over their data in both law and in practice we can build eco-systems of data sharing that actually create value for consumers, businesses, and society. The data we have about us all is a digital shadow of ourselves. How we think about freedoms, rights, obligations, the common good, public services, etc in this digital space will be as rich and open-ended discussion as we've had about our physical selves since the enlightenment...

How do we put the digital shadows of our assets to work?

The Internet of Things starts with sensors and ubiquitous networks - but what's the end game. Asset heavy organisations have already started to build shadows of their physical assets that can be used to understand strategic scenarios across market entry, crisis, maintenance, and demand events. The digital shadows of assets allow both real-time optimisation and long-term optimisation of performance.

Strategy Deployment

Your strategic choices - share as much as you choose

Engaging in a strategic partnership is a big deal. For the partnership to work effectively it must be managed as a relationship, not just a series of unrelated engagements. But also, there is a level of sharing regarding the organisation's strategy. We understand that you need to manage multiple strategic partnerships and can create a partnership that only shares as much as you are comfortable with - and the evolve that sharing as the relationship matures and trust grows.

Support for the whole journey

Delivering outcomes requires sustained effort; and a different focus as we pass from idea, to sponsored initiative, to delivery, to benefits realisation. We know the whole journey - but we can also create a path with earlier benefits, reduce a large initiative to its core components, or re-establish sponsorship and delivery for stalled initiatives.

Making it happen

We focus on delivery, so you won't just get Powerpoint slides and contact reviews. We know that getting-things-done is part contract management, part vision, and all focus. We will navigate the paperwork, politics, and issues until we get the result you want.

The heavy lifting

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Effective use of tools and technology

We are comfortable with legacy and modern information environments - helping you make the transition at your own pace. Because we know the best-on-class technology solution changes over time, but can only be implemented when your organisation is ready, we help you decide and deliver on the right technology choices.